Direct answer: test an AI voice agent with your real call mix — happy paths plus interruptions, accents, stale inventory, tool outages, and unstaffed transfer targets — and verify CRM records match what callers heard before routing customer traffic.
Core test suite
- Top five sales call reasons from your phone report
- Two service scheduling scenarios
- Caller who changes intent mid-call
- Background showroom noise
- Stock number read digit by digit
- Question with no approved answer
- Simulated DMS/scheduler timeout
- Transfer to staffed vs unstaffed destination
Downstream verification
For each test, inspect the staff-facing artifact: summary fields, CRM disposition, appointment status vocabulary (requested vs confirmed), and alerts on write failure.
Sign-off criteria
Agree in writing: maximum clarification loops, fallback behavior, disclosure language, and stop conditions for launch week. Use the full implementation checklist.
Compare vendors with the same test set.